Q: What payment methods are available?
A:PAYPAL（In addition to credit cards and debit cards, PAYPAL allows you to pay with your bank account.Customers who do not use the card can also settle with ease and peace of mind）
Q: Can I change or cancel my order?
A: Changes and cancellations are possible before shipment, but changes and cancellations are not possible after shipment.Please note.
Q: I'm wondering about the size...
A: there is a size indication table on the product page, so please refer to it.It is okay if you contact us directly.
About the status of the order
Q:I want to confirm my order.
A: after the order is confirmed30We will send you an email with your order within a minute.Please confirm.
Q: your order has been automatically cancelled.Why?
A:ONEARTS cannot verify the invoice information that you entered.If the billing address does not match the file of the card company or bank, the order is automatically canceled.If your order has been cancelled, please contact the card issuing authority or bank to see if the information on the invoice is correct.And please order using the correct billing address.
Q: I want to track my luggage.
A: once the package is shipped, we will send you an email with the voucher number and a website that you can track.
Q:I can't get my luggage.Lost.What should I do?
A: if you don't receive your package, we will re-send it to you or give you a full refund if it is lost.
Q: How many days have passed since I shipped it, but I haven't received it yet.When Will I receive it?
A: usually after shipment3-5It is planned to arrive at your hand on a working day (excluding weekends and public holidays).However, due to the weather and traffic conditions, it may be back and forth, from the shipping completion notification1Please wait for a week or so.1If you do not receive it even after a week, please contact Sagawa Express or here.
about shipping cost
About shipping method
- Shipping company:Sagawa Express
- It will be shipped within 1-2 days after receiving your order. (Excluding weekends and holidays)
- We will inform you of the slip number by e-mail once it is shipped.
- It will be delivered within about 3-5 business days after shipment. (Excluding weekends and holidays)
- Please contact Sagawa Express for luggage status.http://www.sagawa-exp.co.jp/
* The delivery method may differ from the above without prior notice.
* Due to weather, traffic conditions and holidays, the delivery date may be past.
* If the package is returned due to the recipient being out of the office for a long time or the phone is not connected, etc., please contact us at EMAIL: email@example.com or chat on the website as soon as possible. I will.
* If the package is refused due to the customer's convenience, a return shipping fee and handling fee of 1200 yen will be charged. Please note.