About product return / exchange
Although we pay close attention to the management and shipping of products, if there is a "defective product (damage, stain, etc.)", "difference in product" or "difference in quantity", we will replace or return it at our shipping cost. I will correspond. In that case, it is very troublesome, but after receiving the product14Within a dayContact us firstname.lastname@example.orgPlease contact us. three days((Excluding weekends and holidays)We will get back to you within a short time.If there are many inquiries before and after the campaign, it may be late to reply.
* Defective items are only available if they are damaged at the time of delivery. Please note that we do not accept damage after wearing.
Is it possible to return or refund if it is convenient for the customer?
Returns and refunds are possible. Please submit a return application within 14 days after the item arrives. We regret to say that we will not accept orders for more than 14 days. However, in case of customer's convenience, the customer will be responsible for the return shipping fee. (If you send it back as freight collect, the amount less shipping fee will be refunded.) If you order multiple items and want to return one of them, the refund amount is only that item.
Customers are normally charged a single shipping fee (including returned goods), but in the case of returns or exchanges due to the customer's convenience (size difference, order error, image difference, etc.), the customer will be responsible for the shipping cost. .. Please note that we will be responsible for any return, re-shipping and refund fees.
Refund method for returned goods
Refund procedures will be required after the canceled / returned item arrives at our company. If the credit card company cancels over the deadline, it will be refunded the next month or the next two months. For details, please contact each card company.
For details, we will contact you to return the product, and then we will inform you.
In principle, we do not accept exchanges for the convenience of our customers. Thank you for your understanding.
Please note that we cannot accept exchanges or returns in the following cases.
- 14 days or more from the date of product arrival
- A product that has been opened and used, or has evidence of use
- If perfume, cigarettes, or other odors are attached due to try-on, or the product is damaged such as scratches, dirt, frayed threads, or deformation
- Products that have been cleaned, washed, or modified such as hem repair
- Products without tags or accessories
- Auction products, products for sale
- Due to hygiene issues, we cannot accept returns or exchanges of products that come into direct contact with the skin, such as antwear and stock.
- Due to customer circumstances, such as the image being different from the image or the color being different
- If you have not contacted us in advance
Cancellation is possible before shipping, but we do not accept cancellation requests after shipping.
Since we are shipping in large quantities, there is a slight difference between the actual shipment time of the package and the time of the shipping email automatically sent to the customer.The actual shipping time will be based on this shipping record. If you wish to cancel or change your order, please contact us as soon as possible.
Usually, inventory quantity is unstable due to conditions such as campaign period, cancellations, product changes, etc.In the unlikely event that the ordered items are out of stock, ONE ARTS will contact you by email.
Notes on returns
When returning the product, please send the box and accessories that were delivered with the product together. When returning the product, please use a courier service, and be sure to keep a copy of the invoice. If there is no proof of shipment, we cannot take responsibility for problems such as loss or misdelivery during shipping. In addition, we cannot accept returns in the following cases. Please note.
- If the item did not arrive due to a delivery problem
- If the item is damaged due to a delivery problem
- If the product or accessories are missing
Address: xiaoshanqu kenhuiliulu dawangyechanyeyuan
Phone number: + 86-18072710162
Please note that if you return a non-returnable product directly without contacting us, we will refuse to accept it.
If you have any questions, please feel free to contact us.