1. Company Information
Customer service hours: Monday to Friday (10:00-18:00, excluding Saturdays, Sundays and holidays)
In addition to credit and debit cards, PAYPAL is now available for payment in bank accounts. Customers who do not use the card can also make payments safe and easy.
Please use the following page to register for paypal free.
3.Shipping and shippingAbout shipping charges
Standard shipping: Sagawa Express
Okinawa 2000 yen（If you purchase more than 14,000 yen, we will send it free of charge. )
- Shipping company:Sagawa Express
- After receiving the order, we will ship within about 1-2 days. (excluding Saturdays, Sundays and holidays)
- We will notify you by e-mail the voucher number when you ship it.
- After shipment, we will deliver it within about 3-5 business days. (excluding Saturdays, Sundays and holidays)
- Please contact Sagawa Express for your baggage status.http://www.sagawa-exp.co.jp/
※ There is a case to deliver by the delivery method different from the above without notice.
* Weather, traffic conditions, and holidays may pass the expected delivery date.
4. Returns, Exchanges and Cancellations
About the return and the exchange of the commodity
We pay close attention to the management and shipment of products, but if there is a "defective product (damage, dirt, etc.), "product difference", "quantity difference", we will exchange or return goods by our postage burden. In that case, it is very troublesome, but after receiving the productWithin 14 daysContact us firstname.lastname@example.org contact us. The person in charge will reply in a day. (excluding Saturdays, Sundays and holidays)
* Defective products are only damaged at the time of delivery. Please note that we do not accept any damage after wearing it.
Is it possible to return and refund for your convenience?
Returns and refunds are possible. Please submit a return application within 14 days of the product's arrival. If it is more than 14 days, we are sorry but we do not. However, in the case of customer's convenience, the return postage is borne by the customer. (If you return it by cash on delivery, we will refund the amount of the postage minus.) If you order more than one product and want to return one of them, the return amount is the only item.
The customer usually charges only once postage (including returns), but the customer is responsible for the postage in the case of returnand exchange at the customer's convenience (size difference, order mistake, image difference, etc.). Please note that we will bear the fees for return, re-shipping, and refunds.
About the exchange
In principle, we do not accept exchanges at customer's convenience. Thank you for your understanding.
Please note that we cannot accept replacement or return returns in the following cases:
- 14 days or more from the date of arrival of the product
- Products that are opened once, used, or have signs of use
- When perfume, tobacco, or other odors adhere to the product by trying on, or damage such as scratches, dirt, thread fraying, deformation, etc.
- Products that have been cleaned, washed, or processed such as hem re-up
- Products without packages (bags, cases, tags) or accessories
- Auction items, items to be sold
- Products that are directly on the skin, such as anterware and stock, cannot be returned or exchanged due to hygiene problems.
- The photo and the image are different, and it is due to the customer convenience such as the color and the difference thought
- Due to customer convenience, such as having ordered the wrong product
- If you have not been contacted in advance
Cancellation is possible before shipment, but can claim after shipment is not allowed. Thank you for your understanding.
If you are over due or have been returned without receiving your baggage, it will be cancelled automatically. Please note that we may refuse your order in the future if we do not inform you in advance and cancel.
Notes on returns
When you return it, please send the box and accessories that i delivered with the product together. When returning a return, please use a home delivery service, etc., and be sure to keep the receipt of the invoice. We are not responsible for any problems such as loss or misdistribution during delivery if there is no proof that has been shipped. In addition, we will not accept returns in the following cases: Thank you for your understanding.
If you return an item that cannot be returned directly without contacting us, it is rude, but please understand that it will be refused to receive it.
If you have any other problems, please feel free to contact us.