If you have any questions, please refer to the"Frequently Asked Questions"section below.Contact us email address(info@onearts.storePlease contact us if you have any questions.24We will reply you within hours(Excluding weekends and public holidays).We will be happy to answer any questions you may have.
About payment

Q: What payment methods are available?

A:PAYPALIn addition to credit cards and debit cards, PAYPAL allows you to pay with your bank account.Customers who do not use the card can also settle with ease and peace of mind

 About order

Q: Can I change or cancel my order?

A: Changes and cancellations are possible before shipment, but changes and cancellations are not possible after shipment.Please note.

Q: I'm wondering about the size...

A: there is a size indication table on the product page, so please refer to it.It is okay if you contact us directly.

About the status of the order

Q:I want to confirm my order.

A: after the order is confirmed30We will send you an email with your order within a minute.Please confirm.

Q: your order has been automatically cancelled.Why?

A:ONEARTS cannot verify the invoice information that you entered.If the billing address does not match the file of the card company or bank, the order is automatically canceled.If your order has been cancelled, please contact the card issuing authority or bank to see if the information on the invoice is correct.And please order using the correct billing address. 

 About transportation

Q: I want to track my luggage.

A: once the package is shipped, we will send you an email with the voucher number and a website that you can track.

Q:I can't get my luggage.Lost.What should I do?

A: if you don't receive your package, we will re-send it to you or give you a full refund if it is lost.

Q: How many days have passed since I shipped it, but I haven't received it yet.When Will I receive it?

A: usually after shipment3-5It is planned to arrive at your hand on a working day (excluding weekends and public holidays).However, due to the weather and traffic conditions, it may be back and forth, from the shipping completion notification1Please wait for a week or so.1If you do not receive it even after a week, please contact Sagawa Express or here.